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SHIPPING & REFUNDS

SHIPPING POLICY

We offer FREE shipping on all orders of 25$ or more. For orders under 25$, we offer an expedited shipping parcel for a flat fee of $6.80 in Canada and the U.S. Shipping in Canada is expensive, we know it, but we are convinced that 6.80$ to get some of the best coffee freshly roasted is well worth it.  

 

Shipping Cutoff times

 

Ground shipping: Orders are shipped out next business day.

 

To have a better idea:

 

* We cannot guarantee the exact time of delivery, here are good expectations of delivery times:

 

1) Delivery in Quebec is generally 1-2 business days. 

 

2) Delivery in Canada and the North-East U.S is generally 3-5 business days.

REFUND POLICY

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We want to serve you the best possible product, as it must live up to our claim of excellence. Because we want to maintain this level of excellence we offer a 14 day money back guarantee (excluding freight charges) if you are unhappy with your purchase.

 

To request a refund, email us at info@sawahoc.com with proof of purchase and a picture of the product. We will get back to you within 1 business day to review your request. If approved, a refund will be automatically applied to your credit card or the original method of payment within a period of 7 business days.

    Thank you              Merci                 Asante 
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