SHIPPING & REFUNDS
SHIPPING POLICY
We offer FREE shipping on all orders of 25$ or more. For orders under 25$, we offer an expedited shipping parcel for a flat fee of $6.80 in Canada and the U.S. Shipping in Canada is expensive, we know it, but we are convinced that 6.80$ to get some of the best coffee freshly roasted is well worth it.
Shipping Cutoff times
Ground shipping: Orders are shipped out next business day.
To have a better idea:
* We cannot guarantee the exact time of delivery, here are good expectations of delivery times:
1) Delivery in Quebec is generally 1-2 business days.
2) Delivery in Canada and the North-East U.S is generally 3-5 business days.
REFUND POLICY
​
We want to serve you the best possible product, as it must live up to our claim of excellence. Because we want to maintain this level of excellence we offer a 14 day money back guarantee (excluding freight charges) if you are unhappy with your purchase.
To request a refund, email us at info@sawahoc.com with proof of purchase and a picture of the product. We will get back to you within 1 business day to review your request. If approved, a refund will be automatically applied to your credit card or the original method of payment within a period of 7 business days.
Thank you Merci Asante
